Welcome to the wiki for EASY at Work:Service & Hospitality

EASY at Work is a 15 unit instructional video series  that focuses on the language and communication skills that are important for workers in the Service, Hospitality and Visitor-Serving Industries.  The content is designed for high beginner to advanced English Language (ESL) Learners and for English speakers to develop workplace communication and winning customer service skills and attitudes.

NEW!! Video Interview with Camilla Bixler, lead writer of EASY at Work.

DO you want to know more about EASY at Work?

Read the Introduction and the Scope and Sequence.

Go straight to the Unit folders and check out current lesson plans.

To create a lesson plan try the  Lesson Plan and Classroom Exercise Templates .

Check out the Scripts folder and the Keywords List.  Also Suggested Supplemental Activities for Easy at Work

Explore Occupational Information and More Career Information and Job Links and add resources to this page.

Thank you for your participation and support for EASY at Work.  

This web site is a "work in progress" teacher guide - that allows input from and for the user community. Use this site to create, borrow, collaborate, evolve and comment on lesson plans and other support materials to better help your students and trainees develop English communication skills for the workplace and workplace "soft skills".  Participants should be current customers of EASY, the ESL Series and invited collaborators.